Help Centre

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Looking for our BSB number? Look no further, it's 806-036.

Help Centre

Hi, how can we help?

Common questions

  1. RediATM update
  2. What is the BSB?
  3. Do you have a mobile app?
  4. Getting started with internet banking
  5. How do I change my card PIN?
  6. What is your SWIFT code?
  7. Are there any system updates or planned maintenance?
  8. How do I check my balance?
  9. What is my daily transfer limit for internet banking?
  10. How do I activate my card?
  11. What browsers should I use for the website and online banking?
  12. Latest news
View all Popular questions
Browse Categories

Accounts

  1. How does a Direct Debit work?
  2. How can people transfer funds to me?
  3. How do I close an account?
  4. Tips for tax time
  5. How do I check my balance?
View all accounts questions

Banking

  1. Having problems with the mobile app?
  2. Do you have a mobile app?
  3. What if I am having difficulty with internet banking?
  4. How do I change my personal details?
  5. How do I change my card PIN?
View all banking questions

Cards

  1. How do I activate my card?
  2. When will I get my new card when it is up for renewal?
  3. How do I report a lost or stolen card?
  4. Credit card essentials
  5. What is Pays?
View all cards questions

Other ways we can help

  1. Are there any system updates or planned maintenance?
  2. Notify us of your travel plans
  3. Public holidays
  4. What hours is your contact centre open?
  5. Can I get an insurance quote?
View all other ways we can help questions

Home loan

  1. Can someone come out to see me about a home loan?
  2. How can I redraw from my loan?
  3. How do I apply for an owner occupied home loan?
  4. How does a Fixed Rate Home Loan work?
  5. What are your home loan interest rates?

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