Banking Help

Banking questions

  1. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  3. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  4. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba...

  5. Do cards transfer to a new phone

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  6. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  7. Getting started with internet banking

    You can log in by using a computer, tablet or smart phone by visiting www.unibank.com.au ...

  8. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  9. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  10. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  11. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  12. I need technical assistance

    Contact us or visit us at one of our offices...

  13. How do I deposit cash?

    You can deposit cash a number of ways. At a local office. Some offices allow members...

  14. Having problems with the mobile app?

    iPhone only After updating to the latest version of our mobile app, you may be required t...

  15. I forgot my access code?

    An access code is your password to Internet Banking. You can reset a forgotten Access Cod...

  16. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  17. What is the BSB?

    The BSB is 806-036...

  18. How do I change my personal details?

    Update your contact details in Internet Banking. Step 1: Log in to Internet Banking. S...

  19. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo...

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