Accounts Help

Accounts questions

  1. Where can I find information on Deceased Estates?

    How do I notify the bank of the death of a loved one? To see the steps on how to notify t...

  2. How do I switch my accounts to you?

    If the thought of switching banks gives you a headache, we’ve got great news. At Un...

  3. How do I check my balance?

    There are a number of ways to check your account balance. Internet Banking Step 1: Click ...

  4. How can I change my name on my account?

    If you need to change your name, you can do so in one of the following ways: By email: em...

  5. How do I close an account?

    If you’d like to close your savings or transaction account/s please complete the Cl...

  6. What is my daily transfer limit for Internet Banking?

    The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p...

  7. How do I make payment with multiple signatories?

    We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo...

  8. How do I close my membership?

    We’ll be sad to see you go, but if you wish to close all of your accounts you can d...

  9. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques depos...

  10. How can I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions stipulate that...

  11. What is your SWIFT code?

    You may receive money from overseas using Cuscal's service. Cuscal will not accept funds ...

  12. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

  13. What foreign tax details does the bank require?

    Australia has committed to two global standards on the automatic exchange of financial ac...

  14. How do I open a Term Deposit?

    You can open a new Term Deposit via Internet Banking. An Online Term Deposit can be opene...

  15. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  16. Tips for tax time

    Prepare your documents for tax time with the help of Internet Banking. You can find the f...

  17. How do I authorise another person to access my account?

    What are authorities? There may be a need for you to give account access to someone you t...

  18. What is the financial claims scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

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