Where can I find information on Deceased Estates?
How do I notify the bank of the death of a loved one?
To see the steps on how to notify t...
How do I switch my accounts to you?
If the thought of switching banks gives you a headache, we’ve got great news. At Un...
How do I check my balance?
There are a number of ways to check your account balance.
Step 1: Click ...
How do I open a Customer Term Deposit?
Not a member of the Bank? You can still open a Customer Term Deposit with us.
How can I change my name on my account?
If you need to change your name, first thing you need to do is make sure you update your ...
How do I close an account?
If you’d like to close your savings or transaction account/s please complete the Cl...
What is my daily transfer limit for Internet Banking?
There’s no limit when you transfer funds between your own UniBank accounts.
How do I make payment with multiple signatories?
We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo...
How do term deposits work?
Learn more about how to apply for a term deposit, how to transfer funds and what happens ...
How do I close my membership?
We’ll be sad to see you go, but if you wish to close all of your accounts you can d...
How can I receive my bank statements?
We prefer to communicate with you electronically. Our Terms and Conditions stipulate that...
What is your SWIFT code?
You may receive money from overseas using Cuscal's service. Cuscal will not accept funds ...
How can people transfer funds to me?
Osko by BPAY and a PayID
You can use a PayID to receive payments with something simple li...
What foreign tax details does the bank require?
Australia has committed to two global standards on the automatic exchange of financial ac...
How do I open a Member Term Deposit?
You can open a new Member Term Deposit via Internet Banking by following the steps b...
How does a Direct Debit or Recurring Payment work?
What is a Direct Debit?
A direct debit is an automatic transaction that transfers money f...
Tips for tax time
Get your documents ready for tax time with the help of Internet Banking or our Mobile Ban...
How do I open a new account in Internet Banking?
Members can open a new savings account via Internet Banking by following the steps below....
How do I authorise another person to access my account?
What are authorities?
There may be a need for you to give account access to someone you t...
What is the financial claims scheme?
The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...