Help Centre | How can I control my cards in the Mobile App?

Hi how can we help you?

You can change your card PIN, temporarily block your card, and stop a card and report it as lost or stolen using the Mobile Banking App.

Change PIN: Log in to Internet Banking

Go to Self Service

Select Manage Cards

Choose the card

Select Change PIN from the drop‑down menu and follow the prompts to update the PIN
Temporary Lock / Unlock Card: Log in to Internet Banking

Go to Self Service

Select Manage Cards

Choose the card

Select Lock/Unlock Card from the drop‑down menu and follow the prompts to apply the lock or unlock
Report Card as Lost or Stolen: Log in to Internet Banking

Go to Self Service

Select Manage Cards

Choose the card

Select Report Card as Lost or Stolen from the drop‑down menu and follow the prompts to complete the report