Security

Bank with confidence, knowing we’re protecting you, your identity and your money around the clock.

Peace of mind, wherever you like to bank

When you bank on your mobile using our handy app, you’re supported with industry-leading security, transaction monitoring and fraud prevention tools. There are also a few simple steps you can take to keep your mobile and your mobile wallet safe – confident you’re protected by the Teachers Mutual Bank Security Promise.

Icon of a mobile phone with a locked padlock on screen. 

Use built-in security

Use your smartphone’s security features such as password protection and automatic screen locking

Icon of a mobile phone with a two circled arrows on screen.  

Stay protected

Get security software for your phone and automatically install the latest updates

Icon of a mobile phone with a WiFi symbol on screen.  

Watch out for Wi Fi™

Only use trusted, password-protected hotspots

Icon of a mobile phone with a magnifying glass on screen.  

Be ready if it goes missing

Install software that can find or wipe your phone if it’s lost or stolen

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 1800 864 864 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9421 8737 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 864 864 (in Australia) or +61 8 9421 8737 (from overseas).

     

     

     

  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.

More information to keep you and your money safe

An overhead shot of a person sitting cross-legged on the floor, holding a bank card and using a laptop. An open shoe box with boots inside sits in front.

Tips to protect yourself online

Discover how to safeguard yourself when you’re banking or shopping – and enjoy the speed and convenience of online services, with less risk.

Learn more

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Card security

Your UniBank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more