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We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Taking the steps below to protect your smartphone not only saves you time but also ensures that you’re getting the best online experience when using our mobile app.
Many people still try to hide passwords or PIN numbers within the body of text messages or as phone numbers. However, despite how cleverly you may think you’ve concealed them, fraudsters know what to look for and where. It’s always best to commit these security details to memory and not record them anywhere. This includes ticking applications that remember them automatically.
The most likely way your smartphone can be compromised is by downloading malicious software (malware) concealed in a file or application. Your Wi-Fi and Bluetooth are the entry point to your smartphone. When activated they are constantly scanning for other signals trying to connect—fraudsters can exploit this and send malware to your smartphone without your knowledge. Tethering also gives access to your computer, so if you don’t need to connect, switch them off.
If you connect to a shared Wi-Fi hotspot, you are completely dependent on the security of the host network. If the network is unsecured, fraudsters can hijack it, give their own network a similar name and fool you into connecting to their network instead. Here they can spoof all kinds of websites and trick you into divulging your personal details.
Once you connect your device to the internet, vulnerabilities from fake phishing sites as well as viruses increase. Today, security software tailored specifically for smartphones is available in the marketplace. It’s important though as with your home PC to keep protections and software up to date and current. Ensure you activate your smartphone's security settings and password protection and familiarise yourself with the features of your smartphone.
These are useful to stop any personal data being accessed by persons who may misuse it. Find out how they work and how you can activate them.
All smartphones have built-in security features such as auto locking and password protection. While it may seem like a bit of an inconvenience at times, these physical security measures are your first line of defence in keeping your smartphone and your personal details safe.
If you crack the manufacturer’s security on your smartphone, you not only make your warranty invalid but you make it much more vulnerable to attacks by fraudsters.
Fraudsters are interested in more than just your internet banking details. Any kind of personal information can be used to steal your identity and commit other kinds of fraud. They can apply for credit cards, personal loans and mortgages, using your personal information. By being careful about the information you have stored on your smartphone you're taking the first steps to protecting your identity in case of theft or loss.
If you sell or discard your smartphone, it’s crucial you delete all personal information first. This can include SMS messages, emails, photographs, contact details and Internet links. Fraudsters can use such information to commit fraud against you, or by pretending to be you.
Fraudsters use infected documents and applications to spread their malware and compromise victim’s smartphones. Never open an attachment or download an application from a person or website that you don’t know or have doubts about.
Guide for electronic transactions