1800 864 864
Phone enquiries are available 8am to 7pm, weekdays, and 9am to 3pm, Saturday.
Please refer to our contact us/locations page for the opening hours of each of our offices.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Call 1800 864 864
Call +61 8 9389 1011 Be sure to dial the international prefix (exit code) for the country you are in.
For Visa cards visit Visa Global Customer Assistance.
If the country you are located in is not listed, or if you experience any difficulties with the above toll-free numbers, you can place a collect call through your local operator to +1 303 967 1090 for assistance.
Alternatively, you can now report a card lost or stolen or temporarily block it through the UniBank app. Click here for more information.
Contact the Fraud Bureau Services.
Call 1300 705 750.
Call +61 2 8299 9534. Be sure to dial the international prefix (exit code) for the country you are in.
If you wish to dispute an item appearing on your statement, please contact us.
Verified by Visa* gives you added peace of mind when using your Visa card online. It offers you protection against the unauthorised use of your card when shopping online at participating Verified by Visa merchants. All Visa cards are automatically protected.
Visa’s Zero liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. Please consult your issuer for additional details.