We are committed to safeguarding your personal details Learn about the ways we protect you and how you can protect yourself against fraud and scams online. Talk to us Phone us Email us Breadcrumbs UniBank Security Lost or stolen cards Security Need assistance with your lost or stolen card? Learn more about reporting lost or stolen cards, unauthorised or unknown transactions, replacing a damaged card. Fraud and scam warnings Transaction disputes and fraud How we protect you online How to protect yourself online Security software Lost or stolen cards Mobile app security tips ATM security Card security Tips for shopping online Verified by Visa Industry Links Fraud and scam warnings Transaction disputes and fraud How we protect you online How to protect yourself online Security software Lost or stolen cards Lost or stolen cards How do I report a lost or stolen card? Within Australia Call 1800 864 864 Outside Australia Call +61 8 9389 1011 Be sure to dial the international prefix (exit code) for the country you are in. For Visa cards visit Visa Global Customer Assistance. If the country you are located in is not listed, or if you experience any difficulties with the above toll-free numbers, you can place a collect call through your local operator to +1 303 967 1090 for assistance. Alternatively, you can now report a card lost or stolen or temporarily block it through the UniBank app. Click here for more information. How do I report suspected fraud on my card? Contact the Fraud Bureau Services. Within Australia Call 1300 705 750. Outside Australia Call +61 2 8299 9534. Be sure to dial the international prefix (exit code) for the country you are in. How do I dispute an incorrect transaction on my account? If you wish to dispute an item appearing on your statement, please contact us. Am I protected when I purchase online? Verified by Visa* gives you added peace of mind when using your Visa card online. It offers you protection against the unauthorised use of your card when shopping online at participating Verified by Visa merchants. All Visa cards are automatically protected. *Important information Visa's Zero liability policy Visa’s Zero liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. Please consult your issuer for additional details. Mobile app security tips ATM security Card security Tips for shopping online Verified by Visa Industry Links Back to top.