Can I access your website and Internet Banking using Windows 7?
Microsoft officially ended all support for the Windows 7 operating system, including technical assistance and security updates (patches), on 14 January 2020. This means that members still using Windows 7 could be at greater risk of viruses, malicious attacks, identity theft and online fraud as security fixes and software updates cease. You may also experience functionality or performance issues while browsing our website or using Internet Banking.
While you’ll still be able to access our website and Internet Banking in the short term, to get the best online experience and security protection, we recommend that you upgrade your PC to Windows 10 or access Internet Banking though more secure devices e.g. alternative computers, tablets or phones. The ability access to Internet Banking from a Windows 7 PC will cease within the coming weeks.
Common questions about upgrading your Windows PC
How do I know what version of Windows I’m using?
You can find this information in your System Settings (select the Start button, type ‘Computer’ in the search box, right-click on Computer, and then select Properties). If you’re on Windows 7, you may also have started receiving notifications from Microsoft prompting you to upgrade to Windows 10.
How do I upgrade to Windows 10 (the current Windows version) or another modern operating system?
You can purchase Windows 10 software and install it on your current PC. However, some older machines may not have enough system resources to support running Windows 10, so you may want to consider upgrading to a computer that already has Windows 10 installed.
If you wish to update your PC to Windows 10 we recommend that you speak to a trusted tech expert or retailer to get the right advice for your needs.
Is it free to upgrade to Windows 10?
Free Windows 10 upgrades ended on 29 July 2016. While some free upgrade sources may still exist, most likely you will need to buy the software to install on your current PC, or buy a PC with the software already installed.
I don’t want to move away from Windows 7, how can I access your website and online banking?
We strongly recommend that you move away from using a Windows 7 PC as it will no longer be as secure as a computer with an up-to-date operating system.
If you wish to continue using a Widows 7 PC, we suggest that you access our website and Internet Banking from another device with a modern operating system and supported browser, such as your smartphone, tablet or another computer. You can download our app to your smartphone or tablet which offers many of the same features and functionality as Internet Banking. You can also access full Internet Banking functions via the browser of a tablet or phone.
Where can I find more information?
We recommend that you speak to a trusted tech expert or retailer to help you make the right decision about upgrading from Windows 7 to a secure operating system. The Microsoft website also has useful information about ending support for Windows 7 and what you can do to upgrade.