1800 864 864
Phone enquiries are available 8am to 7pm, weekdays, and 9am to 3pm, Saturday.
Please refer to our contact us/locations page for the opening hours of each of our offices.
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Cash Passport is quite simply a card which you pre-load with your spending money in up to eleven (11) different currencies2 on the same card before you travel. The card can be used for point of sale, online and for ATM transactions worldwide, wherever the MasterCard Acceptance Mark is displayed. It is Chip and PIN protected for enhanced security and worldwide acceptance.
You can reload your card, check your balance, access statements, locate your nearest MasterCard ATM, allocate funds and view your recent transactions online from anywhere in the world. There is also a Help Centre, and information on how to get more from your card.
Simply view ‘My Account’ after logging in via the cash passport website.
This now includes the automated ‘Cash Out’ process available when you are signed in to ’My account’.
View the Cash Out process guide
1. Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ and Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
2. Before you make a decision to acquire the card, please check www.cashpassport.com.au/multi for the latest currencies supported.
3. Some ATM Operators may charge their own fee or set their own limits
4. “Lock-in your rate” means the exchange rate is locked in for the initial load only. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate.
5. Emergency cash replacement (up to the amount available on your card), anywhere in the world, normally with in 20 minutes, though in some remote locations this could take up to 24 hours.
5. MasterCard Cash Passport must be notified of lost or stolen card. Emergency cash can be arranged quickly and up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.
6. Not all ATMs are capable of enabling PIN change on Cash Passport cards. It is important that the ATM locator on Cashpassport.com.au is used it will identify only those ATMs where the PIN change can be completed.
7. Card to Card (C2C) transfers will be enabled to allow two Cash Passport card holders (Australian issued Cash Passport cards) to transfer funds to each other via My Account. Domestic C2C transfers can take place between the same currency, for example AU$ to AU$, or cross currency, for example, AU$ to US$; or AU$ to SG$. Limits will apply up to a maximum of AU$20,000 or currency equivalent. No fee will apply.
UniBank has partnered with American Express to offer you a variety of foreign currency services so you have the confidence of security and convenience when sending and receiving money from overseas.
A fee of $25 applies to foreign currency telegraphic transfers and $40 for AUD telegraphic transfers.
A Telegraphic Transfer (TT) allows you to electronically send funds directly into your beneficiary’s account in a specified currency. TT’s are the preferred method to make large value international payments as they are processed quickly, cost-effectively and securely in over 100 currencies.
You can choose for the funds to be either in Australian dollars or the currency of the destination country (note some restrictions may apply*). Please note that TT’s are not immediate—they can take anywhere between 2-5 working days to arrive, depending on the country.
To arrange for a TT complete the Telegraphic Transfer form before printing and posting, faxing or emailing to us.
Send money overseas
Expecting an incoming money transfer from overseas? No problem. Foreign currency deposited into your account will automatically be converted into Australian dollars (AUD). Depending on the overseas financial institution used to initiate the money transfer, one of two intermediaries will be used to deposit the funds: American Express or CUSCAL.
If you’re receiving an overseas money transfer using American Express, simply visit the American Express Portal, complete the online form and send the information provided to your payment sender.
You may also receive money from overseas using CUSCAL’s service. CUSCAL will not accept funds transferred from overseas directly to themselves, therefore your funds will need to be processed through an intermediary bank. You may be able to nominate either an intermediary bank of your own choosing, or CUSCAL’s preferred intermediary bank, NAB. Fees and Charges apply.
CUSCAL, 1 Margaret Street Sydney NSW 2000 Australia
Your member number
Your full name
CUSCAL's preferred intermediary bank is NAB. Swift Code NATAAU3303M.
Please be aware that CUSCAL take a $6.42 fee, from incoming TT's from the amount you receive from overseas. The Sending Bank and the Intermediary Institution are able to deduct a processing fee for international transfers. Depending on the circumstances, such as the location of the sending financial institution and its commercial arrangements, processing via more than one intermediary bank may be necessary.
Contact us from overseas
*See Terms and conditions. Please note that telegraphic transfers (TT’s) are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control.
Telegraphic Transfers (TTs) are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ®Registered Trademark of American Express Company. A Product Disclosure Document can be requested at unibank.com.au or by calling 1800 864 864 8am to 7pm, weekdays or 9am to 3pm, Saturdays or from any of our offices. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the PDS and consider the appropriateness of Telegraphic Transfers in relation to your individual requirements. Please note currency conversion rates change according to market conditions.
Telegraphic Transfers are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ®Registered Trademark of American Express Company. A Product Disclosure Document can be requested at unibank.com.au or by calling 1800 864 864 8:30am to 4:30pm, weekdays or from our office. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the PDS and consider the appropriateness of Telegraphic Transfers in relation to your individual requirements. Please note currency conversion rates change according to market conditions for outgoing transfers.
Cuscal is Australia's leading provider of transactional banking, liquidity and capital management products and superannuation solutions to more than 150 specialist financial services institutions across Australia. They provide clients access to Australian capital markets, payment systems, card schemes, inter-institutional settlement arrangements, and is one of the nation's largest ATM networks.
If you are planning your next overseas holiday, or even travel within Australia, you require the services of an experienced travel team, renowned for their attention to detail.
Whether it’s Leisure Travel or for Business, Tertiary Travel’s consultants draw upon many years of experience, and maintain a personal and professional approach to the needs of their clients.
Contact Tertiary Travel to discuss your travel plans today or Enquire online.
For more information visit Tertiary travel's website.
111 Colin Street
West Perth WA 6005
Monday to Friday
T: 1300 888 999
28-38 Powell Street
Homebush NSW 2140
We are open:
Monday to Friday 9.00am to 5.00pm
Saturday 9.00am to 3.00pm by phone only.
T: 02 9763 1560
Tertiary Travel Service Pty Limited ABN 28 088 900 981 is a wholly owned subsidiary of Teachers Mutual Bank Limited trading as Tertiary Travel.
Foreign cash is available in a wide range of currencies.
You can check the Exchange rate before ordering.
Your order can be couriered to your school or a registered business address in Australia, usually within 2-3 working days, at no extra charge (minimum value of AUD$250).
Alternatively, you order can be collected from one of our offices with 2-3 working days’ notice. Contact us first to confirm it has arrived.
The Bank arranges Foreign Cash as agent for the issuer Travelex Limited ABN 3600 4179 953 AFSL 222444 (“Travelex”). The purchase of Foreign Cash attracts a fee of 1% or $10 (whichever is greater). The repurchase of Foreign Cash attracts a $10 fee. The Bank also has a revenue sharing arrangement with Travelex. The Bank receives 20% of the net profit made by Travelex in selling Foreign Cash via the Bank. Exchange rates are set by Travelex. Orders placed by you for Foreign Cash cannot be cancelled. If you do place a cancellation request, we may, at our absolute discretion, purchase some or all of the Foreign Cash from on behalf of Travelex. Please note that the repurchase of Foreign Cash may, because of fees and charges and possible movements in exchange rates, result in a loss to you. Travelex is required to collect your personal information under Anti Money-Laundering legislation. If you do not provide sufficient information, Travelex may not be able to provide you with the services you seek. Your personal information is handled in accordance with the privacy policies of the Bank (available on our website) and Travelex. The latter is available at www.travelex.com.au.
A bank draft is a cheque issued in a foreign currency, it can only be deposited into the account of the person the draft is made payable to, making it safe and secure. Cheque clearance times may apply when depositing cheque(s) to overseas banks.
A bank draft is available in a wide range of currencies - including Australian dollars. We recommend a draft in the destination country’s currency to avoid additional exchange rate fees or delays at the other end. Call 1800 864 864 8am to 7pm, weekdays, and 9am to 3pm, Saturday to check if your destination country’s currency is available.
To arrange for a bank draft complete the bank draft form before printing and posting, faxing or emailing to us.
You can have it sent by Express Post to your residential address within Australia or collect from one of our offices. Bank drafts are usually available within 7-10 working days. Contact us first to confirm it has arrived.
Bank drafts are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ® Registered Trademark of American Express Company. Before making a decision, you should read Draft Information Booklet. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the booklet and consider the appropriateness of bank drafts in relation to your individual requirements. A fee of $10 applies to foreign currency bank drafts, $15 for AUD bank drafts and $25 for cancelled bank drafts.
A foreign cheque is a cheque issued in a foreign currency, in which can be converted into AUD deposited into your account1.
The AUD funds can take up to 45 working days3 to be deposited into your account.
You should be aware that if you do not personally know the drawer of this cheque(s), you should be very cautious of depositing it into your account given the frequency of scams being perpetrated. If you have any doubts regarding the legitimacy of the cheque(s), you should contact this office as a matter of priority on the number below.
Information on current scams is available at scamwatch.gov.au. This website provides valuable information and allows you to report a scam.
The conversion of Foreign Currency cheques is carried out by Travelex ABN 3600 4179 953 AFSL 222444. The Bank also has a revenue sharing arrangement with Travelex. The Bank receives 20% of the net profit made by Travelex in converting from a foreign currency to AUD. Exchange rates are set by the paying bank and Travelex.
1. A $25 fee applies for each foreign currency cheque that converts to the equivalent of $10,000 AUD and under. For cheques converting to over $10,000 AUD, a $50 fee applies.
2. Available for selected foreign currencies only. Contact us here for a complete list of currencies available for conversion.
3. Foreign currency cheques $10,000 AUD and under to be deposited into account within 7-10 working days. Foreign currency cheques over $10,000 AUD to be deposited once funds have been received from the issuing bank. This can take up to 45 working days.
We are aware that a very small number of members travelling to the United Kingdom have experienced delays in payment processing. We are working to resolve this issue with our third-party payments provider. In the meantime, we recommend that you ensure you have multiple means of accessing your money if travelling to the United Kingdom.
Ready to go? Use our handy travel checklist to make sure you have everything you need for your holiday, from travel money cards and insurance to the latest travel advice.