1800 864 864
Phone enquiries are available 8am to 7pm, weekdays, and 9am to 3pm, Saturday.
Our offices are open 9am to 4pm (Murdoch),9.30am to 3pm (Curtin) and 9am to 5pm (West Perth) weekdays.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Having your banking access at your fingertips through online and mobile banking makes it easier than ever to keep an eye on your accounts. Have you noticed a transaction on your credit or debit card that you don’t recognise or the amount looks wrong? Or an issue with something you’ve purchased?
Here are the steps you can take to fix any errors with your transaction history.
We do our best to help with most enquiries but only the business can resolve:
Any pending transactions will need to be fully processed before we can help you raise a dispute. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer.
For extra control and security over your account, or if you suspect fraud contact us immediately here.
You should ensure the following:
If you want to dispute a transaction, here's how to get in touch:
For card transactions, call us 24/7 on 1300 705 750 or +61 2 8299 9534 (reverse charges accepted) if you're overseas. Be sure to dial the international prefix (exit code) for the country you are in.