Frequently asked questions
Step 1 - Contact the Bank to ensure your account has adequate and up-to-date identification is recorded for you to receive an Inward Telegraphic Transfer.
Step 2 - Go to the Convera website and complete the online form
Step 3 - Choose the country you are receiving funds from.
Step 4 - Complete the relevant information in the online form.
Please ensure that you double check that the BSB and account numbers are correct. Convera and the Bank do not cross check the account number against the account name that you submit. We rely on the account number as your instructions to transfer money to that bank account. It may not be possible to recover funds from an unintended recipient if you provide the incorrect bank account details.
Step 5 - Once you are satisfied the information you have entered is correct, select submit. You will then be presented with a PDF with deposit instructions. Please save it for your reference and email it to the sender and follow payment instructions provided.
Step 6 - Ask the sender to:
- present these instructions to their bank when sending the payment to you.
- deposit the amount into the dedicated Convera account as stated in the instructions in local currency and not in AUD.
- instruct bank teller to include the “Payment Notes” in the bank’s reference field as specified in the PDF deposit instructions.
Convera
Funds are usually received by the beneficiary bank within 2-5 business days.
Cuscal
Processing times vary depending on the beneficiary’s financial institution.