Cookies
Cookies are small text files that are stored on your computer or mobile device. We use cookies to collect personal information directly from you when you interact with us through our public website, Internet Banking, or our Mobile App.
Now and into the future, cookies will be used to help us further personalise and enhance your browsing experience with us. We collect limited personal information about you via cookies for the following purposes:
Security
Cookies can help secure a user’s experience by simplifying login, maintaining session integrity, or validating content entered into form fields. We do this to effectively manage our business risks, and verify online banking customers and carry out other essential security checks to offer you a secure and reliable online banking service.
Personalise and improve your customer experience
Cookies can be used to remember user preferences or understand traffic or web pages. We do this to help us to remember you the next time you visit our website, help us identify products and services that may be of interest and value to you, tailor digital content to your interests, and improve the pages you visited by making them faster or more efficient.
Measurement and analysis
Cookies can be used to collect data (including location) about users who interact with our public website, Internet Banking, or Mobile App. This depersonalised data is stored and analysed by us and we do this to measure the effectiveness of our marketing.
For statistical purposes, we collect information on website activity (such as the number of users who visit our website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website) through the use of cookies. This information, on its own, does not identify an individual but provides us with statistics that we can use to analyse and improve our website.
Marketing and communication
Cookies can be used to launch segmented marketing campaigns or promote new services. We do this to determine which products or services may be of interest and value to you and to tell you about them, and advise you of new website, Internet Banking, or Mobile App services or features.
Display advertising
We use Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. Anyone can opt out of these programs at any time by visiting Google’s My Ad Center website.
How to block or delete cookies
You are free to change your web browser’s preferences or settings to prevent the acceptance of cookies from our website. You can also delete cookies whenever you like.
If you decide to delete or block certain cookies, your experience on our website may be affected, and you may find that some parts of the website won’t work, especially where cookies are used for security and fraud detection functions.
How to change your settings
See the steps below for making desktop changes. To change settings on your mobile device, visit the links for more information.
Google Chrome
Open Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security> Content Settings > Cookies
Internet Explorer and Edge
Open IE or Edge browser > select Tools > Internet Options > Privacy > Advanced
Mozilla Firefox
Open Firefox browser > select Tools > Options >Privacy > Cookies
Safari
Open Safari browser > go to Settings > Safari >Preferences > Privacy